Privacy Policy

Last updated: August 2025

1. Overview

MultiVerse ("we", "us", or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights.

2. Information We Collect

  • Account details such as name, email address, and password.
  • Order and transaction information necessary to fulfill purchases.
  • Usage data, device and browser information, and approximate location.
  • Support communications and preferences.

3. How We Use Information

  • Provide, maintain, and improve the Service.
  • Process payments, fulfill orders, and deliver digital goods.
  • Prevent fraud, enforce policies, and ensure platform security.
  • Communicate with you about orders, updates, and support.

4. Cookies and Tracking

We may use cookies and similar technologies to enable essential functionality, analyze usage, and enhance your experience. You can control cookies through your browser settings.

5. Data Sharing

We share data with trusted service providers (e.g., payment processors) to operate the Service. We do not sell your personal information. We may disclose information when required by law or to protect our rights.

6. Data Retention

We retain information for as long as necessary to provide the Service and comply with legal obligations. Retention periods may vary based on the type of data and applicable regulations.

7. Security

We implement administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing. To exercise rights, contact us using the information below.

9. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible.

11. Contact

For privacy questions or requests, contact us at support@multiverse.com.